Frequently Asked Questions

Our friendly reservations team have compiled a list of the most common questions we get asked. If we have not answered your question below, please do not hesitate to contact our team on (08) 9365 9755 at any time – Ezy-Car operates 24 hours a day, 7 days a week – and they will be more than happy to help.

Most Common Questions:

Q. How can I book an Ezy-Car?
A. Download the app (app store for apple users or go to google play if you use an android), call (08) 9365 9755 (24 hours a day, 7 days a week) or book online at www.ezy-car.com.au.

Q. How do I pay?
A. Credit card or cabcharge.

Q. When do you take my payment?
A. We debit your credit card within 48 hours upon completion of your transfer.

Q. How do I change or cancel my Ezy-Car?
A. Please call (08) 9365 9755 at any time of the day and speak with a team member.

Q. Does Ezy-Car have child seats?
A. Ezy-Car vehicles do not come with child seats. You can supply your own and we will install it (the charge is $10 + GST). Our Ezy-Vans and Ezy-Bus vehicles do come with child seats already installed on request (the charge is $10 + GST) Please call our Reservations team any time of the day to discuss on (08) 9365 9755

Q. I have a lot of luggage, how much fits in the car?
A. Ezy-Car station wagons fit four cases and carry on luggage. If you have more than four passengers or four cases, please see our larger vehicles in our Ezy-Fleet.

Q. How long do I have to book in advance?
A. Ezy-Cars can be pre-booked up to one hour before pick up.

Q. How far can I book my car in advance?
A. Ezy-Cars can be pre-booked up to 12 months before pick up.

Q. Do you offer school transport?
A. Yes we do. We can arrange the same private driver for regular school runs so that your child and you both feel safe and comfortable.

Q. Can you take my surfboard?
A. Yes we can. Our cars are fitted with surfboard specific roof racks for safety and security and carry up to four surfboards.

Q. How do I use my promotion code?
A. When booking online, enter your promotion code in the promotion code box. If calling to book, please advise our team member and they will add the promotion code to your booking.

Q. How do I identify an Ezy-Car vehicle?
A. The Ezy-Car vehicles  have our special Ezy-Car registration plates like EZY002. If you have an Australian mobile telephone number, we will send you a SMS five minutes prior to your pick up, which will contain information about your driver.

Q. What are your opening hours?
A. Our opening hours are 24 hours a day, 7 days a week. You can call us anytime on (08) 9365 9755.

Q. What type of vehicles do you have?
A. We have three main vehicle categories:

  • Ezy-Car for one to four passengers;
  • Ezy-Van for up to six passengers; and
  • Ezy-Bus for up to 12 passengers.

Q. Do you do day tours?
A. Yes. You can hire an experienced private driver on an hourly basis. We offer a great choice of half day and full day tours to Perth’s best local tourist attractions. Customised tours can be arranged – just tell us what you want to see and we can arrange a quote.

Q. Can you pick me up from the cruise ship terminal in Fremantle?
A. Yes we can. Ezy-Car caters for all groups large or small. If there are two passengers travelling light, we can offer you an Ezy-Car. Or if a small group are travelling together with luggage, our Ezy-Van is available to you.

Q. Where do pick up passengers up from at the cruise ship terminal in Fremantle?
A. We pick you right from where you disembark at the Fremantle passenger terminal. Our driver will be waiting for you and will be holding a sign displaying your name.

Q. Can I book a Ezy-Car and driver for the day?
A. Yes you can hire an experienced private driver on an hourly basis. The driver will take you to your meetings, wait and then take you to your next destination. This gives you great flexibility in your business day if your meetings are running longer or shorter than anticipated.

Q. Can I book a Ezy-Car and driver for a set number of hours?
A. You can book a private driver for any number of hours (minimum continuous hire 2 hours). Prices start from $60 per hour for an Ezy-Car. If you need to get to multiple meetings or destinations and need flexibility during the day, then this is a great way to arrange your transport. Call and speak with one of our team members on (08) 9365 9755.

Q. How do I get a tax receipt?
A. Our accounts team will send you a tax receipt to the email address you provided when you made your booking. This will be sent 24 to 48 hours after your ride has been completed.

Q. Where does Ezy-Car operate?
A. Ezy-Car operates in the Perth metropolitan area, Western Australia.

Q. Is there extra to pay depending on the time of the day?
A. No, we do not ‘price surge’ as many as our competitors do. As long as you are ready to go at the time you have requested, the price quoted is the price you pay.

Q. What do I do if I cannot find my driver?
A. If in the unlikely event you cannot locate your driver, please call (08) 9365 9755 – someone will answer your call at any time of day / any day of the week.

Book Your Taxi In Perth Today!

It’s easy to book your Ezy-Car taxi or chauffeur online or through our taxi app. Simply enter your details or call (08) 9365 9755 and speak to a team member.