The Ezy-car “On Time or it’s Free” Guarantee Conditions

On-Time Guarantee only applies to Pre-booked bookings made 2 hours prior to pick up Time

On-Time Guarantee only applies for transport booked for travel in Metro WA, by WA Customers

If a Customer cannot locate their driver they must call Ezy-car Operations on (08) 9365 9755 (available 24 hours a day / 7 days a week) to verify their Driver’s location, failure to contact Ezy-car Operations will void the Guarantee

Details supplied by the Customer must be correct. Wrong information entered online or supplied to Ezy-car will void the Guarantee (Time / Date / Location / Contact Numbers)

Customer cannot modify the Time / Location less than 2 hours prior to pick up or the Guarantee will be void

Due to delays and fluctuations in airline arrival times, the Guarantee is Not Available on ALL Domestic and International Airport Arrival bookings

Due to delays and fluctuations in Cruise Ship arrival times, the Guarantee is Not Available on ALL Cruise Ship Arrivals into Port

A Customers Credit Card is declined, booking will be void

Confirmation email is received by the Customer. Email must be presented to claim Guarantee

“On-time or it’s free” Guarantee does not apply to Contract Customers

Due to time fluctuations, “On Time or its Free” Guarantee will only apply after 7 mins from scheduled pick up time, based on Ezy-Car computer / GPS time stamps

Ezy-Car reserves the right to withdraw / cancel this promotion at any time without prior notice

An Event of Force Majeure – An event beyond the control of the Authority and the Operator, which prevents a Party from complying with any of its obligations under this Contract, including but not limited to:
An act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods); unscheduled road closures, traffic light failures, vehicle accidents causing traffic congestion, riots, commotion, strikes, go slows, lock outs or disorder, unless solely restricted to employees of the Supplier or of his Subcontractors; or acts or threats of terrorism.